We're not a nonprofit, but we work exclusively with nonprofits (i.e. we don't operate in other sectors!). The small service fee enables us to invest in development and grow our support team to help our partners get online to fundraise.
We're proud to be Asia'a largest online giving community, but we can't do this without some kind of business model - our 5% fee represents one of the lowest cost-per-dollar fundraising channels compared with traditional offline fundraising (like face-to-face), which is pretty cool.
If you want inspiration about the 'status quo' of fundraising, we really recommend this TED talk by our friend Dan, a lot of nonprofits are talking about this, as it makes a lot of sense.
Above all, please know that you're connecting with a very passionate team here, not some evil corporate looking for a quick buck...
If you have any concerns, please feel free to contact us as we're always happy to talk about what we do and why we believe in our work.