SimplyGiving.com will process refunds on donations where technical faults or errors occur. Requests for refunds must be made via lodging a support ticket and within 7 days of the transaction.
Refunds of Donations for any other reason, and after 7 days of transaction, are at the sole discretion of the beneficiary and are not the responsibility of SimplyGiving.com. As such, requests must be made directly with the beneficiary in question.
Transaction charges for refunds may apply.
Here are a few examples!
You receive two transaction confirmations and realise that the donation has been processed twice. You lodge a ticket with the support crew @ SimplyGiving.com, provide the transaction receipt numbers and explain that you only intended to donate once. We feel you… and are able to successfully reverse one transaction because you notified us immediately and the transaction was not yet remitted to the amazing beneficiary you are trying to support. Job Well Done.
You watch a video on a SimplyGiving.com Donation Appeal page and are moved to tears by what you see. Caught in the moment, you are inspired to make a donation to the beneficiary. You’re AMAZING. A few weeks later you read about another amazing cause that you want to support instead. So you contact SimplyGiving.com to get a refund on the donation you made earlier in the month. Sorry Change-Maker… the much needed donation has already been remitted to the beneficiary and we cannot refund due to a change of heart.