My donation was successful and I received the payment confirmation email but I did not receive my Tax Exempt Receipt (TER). Why?

Support Team -

On behalf of the Beneficiary, thank you for your donation! 

SimplyGiving is not a tax exempted entity so we do not issue Tax Exemption Receipts (TER). 

Except for Hong Kong, TER are issued by the beneficiary of your donations if they are tax-exempted. For donors from Hong Kong, you may rely on the payment confirmation as the TER.

You may reach out to your beneficiary to check if they are tax exempted and request for a TER.  


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