Have you donated to a fundraiser or cause and the donation is not displaying on the page despite receiving an email confirmation or receipt?
worry, your donation is safe, but sometimes there is a delay in the
third party banking system notifying our platform about the transaction -
this is most often due to a slow or intermittent internet connection or
temporary third party banking glitches. Because of the audit checks we
have in place, your donation will be correctly attributed, usually
within 24 hours.
Here’s the science bit…
Because some online banking systems can go wrong, SimplyGiving.com
runs a daily automated consolidation of the platform to reconcile our
reports with the payment gateways used to process donations. If the
donation is still not displaying on the page after 24 hours, simply
lodge a support ticket and we can help you out. We
take security very seriously, and have various processes in place to
verify registered nonprofits and ensure all donations are accounted for.
Please use our Live Chat to connect with us in real time or you can submit your inquiry to our support desk.
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