Why is my donation not showing on the fundraising page?

Apologies for the inconvenience and thank you for your patience. 

If you have received an automated payment confirmation email, that means your donation was successful. Don't worry, your donation is safe!

Most of the donations are reflected real-time but if not, it might be because there is delay in notification by our payment processing partners, weak internet connection or technical glitch. Because of the checks and controls we have in place, your donation will be correctly attributed, as we perform regular reconciliations with our payment processing partners. This could take 1-2 working days.

If not, please send a Support Ticket via our Helpdesk or email [e-mail] with the following information:

1. Name

2. Email Address

3. Link to Fundraising Page

4. Amount

5. Payment Confirmation Email (attachment)

We will be in touch thereafter.