I can't donate

Support Team -

Are you having trouble to donate?

Are these the scenario you having?

  1. Field in all details in step 1 (Donation Details) and you have click 'Donate Now' -  but the page keeping loading and it does not redirect to any page?
  2. Completed with all you credit card details and you click 'Complete Purchase' -  but the page keeping loading and it does not redirect to any page?

If you having any of this issue or related to error, can you help to check you browsers? If you are using Internet Explorer (IE) below than IE11 please uodate it to the latest IE or use a different browsers (Chrome,Firefox or Safari). Basically part of our migration to a new site, our system are not fully compatible with the internet explorer (IE) -  sometimes there will be an error of interruption when you are trying to complete your donation process.

But.....If you have change your browsers and you still having the same issues - don't worry we can help:

  1. Screenshot of the error (Full Page)
  2. State the Browsers you are using, when you made the donation
  3. State the platform (Windows 7, Mac OS X,etc)

And send it to our Helpdesk and our Team will look into your enquiry. 

 

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